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POLICIES AT FROSTFIRE TRONICS

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

SHIPPING AND DELIVERY

Domestic Shipping Policy

1. Processing and Dispatch:

  • Orders placed for delivery within the domestic region will be processed and dispatched within 1-2 business days.

2. Delivery Timeframes:

  • Standard domestic delivery typically takes 3-5 business days.

  • Expedited shipping options are available for faster delivery.

3. Tracking Information:

  • Once your order has been dispatched, you will receive an email with tracking information to monitor the delivery status.

4. Free Shipping:

  • FrostFire Tronics offers free standard shipping on orders above a specified amount within the domestic region.

5. Delivery Address:

  • Please ensure that the delivery address provided during checkout is accurate. FrostFire Tronics is not responsible for orders delivered to incorrect or incomplete addresses.

6. Shipping Costs:

  • Shipping costs are calculated based on the weight of the order and the selected shipping method. The total shipping cost will be displayed during the checkout process.

7. Order Status Updates:

  • Customers will receive email updates on the order status, from processing to dispatch and delivery.

OUR RETURN POLICY

Everything You Need to Know

1. Eligibility:

  • FrostFire Tronics accepts returns within 3-7 days of purchase for domestic orders.

2. Condition of Return:

  • Items must be returned in the same condition as when sold, with all original packaging and accessories.

3. Return Process:

  • To initiate a return, please contact our customer support within the specified return period.

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Process:

  • Refunds will be issued once the returned items are received and inspected.

  • Refunds will be processed using the original payment method.

WARRANTY DISCLAIMER

About Our Policy

1. Duration of Warranty:

  • FrostFire Tronics provides a 3-month warranty for panel thermal printers, and a 1-year warranty for desktop and mobile thermal printers.

2. Warranty Coverage:

  • The warranty covers Manufacturing defects in materials and workmanship under normal use.

3. Warranty Exclusions:

  • The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or improper maintenance.

4. Warranty Claim Process:

  • To make a warranty claim, please contact our customer support with proof of purchase.

  • If the product is found to be defective, FrostFire Tronics will repair or replace it at our discretion.

PRIVACY AT FROSTFIRE TRONICS

All about Information Security

1. Information Collection:

  • FrostFire Tronics collects only the necessary personal information required for order processing and customer communication.

2. Information Security:

  • We employ industry-standard security measures to protect your personal information from unauthorized access.

3. Information Usage:

  • Personal information is used solely for order fulfillment, customer support, and to improve our products and services.

4. Third-Party Disclosure:

  • FrostFire Tronics does not sell, trade, or otherwise transfer your personal information to third parties.

5. Consent:

  • By using our website and services, you consent to the terms of our privacy policy.

Please note that all policies are subject to change, and the latest versions will be available on our website. If you have any questions or concerns, please contact our customer support.

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